Return Policy

Mechanical Medicine is proud of manufacturing the SelnerTX™ in the USA where we can maintain the high production quality that our customers expect. We stand by our product, however, we understand that returns are sometimes necessary. Our Return Policy ensures our customers are treated fairly and issues are resolved quickly.

Our standard Return Policies are as follows:

  1. A credit or full refund of the purchase price will be issued if the SelnerTX™ is unopened and returned within 30 days of the customer receiving the orthoses.
    1. Please contact Customer Service (cservice@mechanicalmedicine.com) to receive a Return Merchandise Authorization (RMA) number.
    2. The customer is responsible for return shipping costs.
    3. All returns are subjected to inspection before a credit determination is made. Returning the SelnerTX™  does not guarantee a credit or refund.
  2. Mechanical Medicine may authorize credit for the following reasons:
    1. We made an error with your order:
      1. We sent the wrong size, or
      2. We sent the incorrect product or number of products, or
      3. The SelnerTX™ has a manufacturing defect.
        1. Please contact Customer Service (cservice@mechanicalmedicine.com) to receive a Return Merchandise Authorization (RMA) number.
        2. Mechanical Medicine will cover both return and replacement shipping costs for the aforementioned errors.
    2. Customer error with ordering:
      1. Ordered the incorrect size, or
      2. Ordered incorrect quantity of product, or
      3. Wrong shipping address.
        1. Please contact Customer Service (cservice@mechanicalmedicine.com) to receive a Return Merchandise Authorization (RMA) number.
        2. The customer is responsible for return shipping costs and replacement shipping & handling costs.
        3. All returns are subjected to inspection before a credit determination is made. Returning the SelnerTX™ does not guarantee a credit or refund.
  3. Wear from daily use is not covered by this Return Policy.
  4. Products returned for any reason beyond this policy’s definition will be inspected by Mechanical Medicine’s Staff to determine if a credit, refund, or replacement will be issued.

Please send all returns with RMA number clearly marked on the package to:

Mechanical Medicine, LLC
RMA# xxxxxx-xxx
1600 Rosecrans Ave
Bldg 7, Ste 400
Manhattan Beach, CA 90266